At Snowdrop Solutions, we have recently launched our upgraded Customer Care packages, to ensure that our customers get the best value from Google Maps.
After years of supporting our customers in relation to their use of Maps APIs and possible anomalies they might find in their reports, we needed to come up with an enhanced service that protects customer’s usage at the same time that implements best practices.
Snowdrop Customer Care keeps your usage understood and your costs under control. The upgraded Care packages are delivered for all customers served by Snowdrop.
What are the benefits of being part of one of our packages? Our colleague Miriam Gonzalez explains them below.
We are committed to helping where possible and ensuring that your Google Maps deployments and user experience are where they should be. Our job is to help you get the best Return of Investment (RoI) from this technology, and if there are aspects to service you would like to suggest, then we would welcome any areas we can look to improve our offerings.
If you would like more detailed information about the packages we have available, please contact your account manager or send us an email at firstname.lastname@example.org
BigChange, a UK cloud-based technology provider that offers solutions to manage mobile workforces and operations, is a demonstration of the positive result of our Customer Care service.
The company recently experienced a quick growth in usage recently which led to unexpected charges. Due to the high rapidity of the growth, it caused an increase in the number of requests hence the cost associated with it. The team at Snowdrop Solutions identified this spike and communicated as soon as it was discovered to the BigChange team who took prompt action
After making the appropriate changes, the expected application deployment cost in terms of the Google APIs, has been reduced by ~73% and the number of calls to the Google Maps APIs by ~66%.
Contact our sales team to know more
Miriam González - Account Manager, Snowdrop Solutions
Miriam is Snowdrop Solutions' Account Manager for Travel, Transport and Real Estate sectors, having worked alongside leading companies on those verticals for almost five years now. Specialised in Customer Service and optimisation, she has been responsible for post-sales and customer support at Snowdrop since she joined the company in 2016. With a Master's degree in Marketing Management and Sales, Miriam provides exceptional and personalised solutions for our customers.