MRS - Merchant Reconciliation System
What problem does it solve?
Delight your customers with easy to understand transaction information
The Snowdrop Merchant Reconciliation System, helps to make “messy” transaction data clear and easily understood. Our solution is designed to help Fintechs, Digital Banks and Traditional Banks to both provide a better user experience and to save on customer service costs.
Thinking on the consumer, it results in a better user experience from reduced anxiety around transactions. It also increase engagement with the customer application or website.
Merchant Reconciliation System ensue cost savings from reduced contacts with the customer service function as well as reduced chargebacks from unrecognised transactions. For banks with physical branches, reducing the number of customers visiting the branches has benefits in terms of both operating costs and wait times for customers.
Why is this important?
Benefits
Reduced contact centre volumes
Reduced chargebacks
Improved customer satisfaction
MRS in practice
How does it work?
- Delivered as an API
- Customised for your specific transaction data feed
- No privacy issues
- Hosted in scalable Google Cloud infrastructure
- Deployment and operational costs easily covered by savings elsewhere
- Backed up by Google Maps Platform
MRS in Action
Examples
Snowdrop Solutions and Visa collaborate to make customer spending statements clearer
Snowdrop helps Dozens users to visualise their spending habits
Want to try it?
Contact us to learn more about how your transactions might look better, without obligation.
